Milestone Blog

Leaders in the Trenches: Seeing More in Someone Than They See in Themselves

Posted by Milestone Leadership on May 16, 2019 11:54:09 AM

 

Rarely do we get where we’re going alone. Every stage of life and career is influenced by others—and those who see and enable potential in the people around them have some of the greatest impact of all. Personal and professional success comes, in part, as a result of leaders who take an active interest and role in developing team members. When a leader pushes the boundaries of an employee’s perception of his or her capabilities, it not only develops new skills and acumen, it builds the kind of confidence needed in fast-paced, ever-shifting work environments.

We invite you to read a great perspective on recognizing and cultivating potential from one of Milestone Leadership’s Soderquist Fellows:

“When I began working for Milestone Leadership as a new fellow, I walked in the door feeling like I was just a student. I was convinced l was incapable of taking on the things I was told I would be doing.

"I kept thinking to myself, ‘Don’t you know I don’t know how to do this? Why do you trust me enough to give me this role? I’m unqualified…don’t you see this?'

"Yet, every personal doubt of mine was met with encouragement from my leaders. I was surrounded by people who believed in me and my capacity to learn—they saw my potential before I saw it myself.

"I was pushed and stretched in ways I couldn’t have imagined, challenged every day by people who trusted and cared for me. I learned I could be the person they saw in me, and I began to move outside of my comfort zone toward a role bigger than I would have ever defined for myself.

"The expectations were very high, but with that came so much trust in my abilities. That unconditional trust has changed my outlook as a young professional. What an honor it has been to have people believe in me so strongly, while caring for me enough to push me to my fullest potential through meaningful feedback. I learned that receiving ongoing feedback should be normal from a team—not because I was wrong, but because I was capable of more and better.

"As I leave my role at Milestone, I carry with me what we refer to as humble confidence. I learned to have confidence in my and my company’s ability to deliver excellence, but with the humbleness that the outcome wasn’t about me. It was always about serving others.

"My leaders trusted and cared enough about me as a person to push me to my fullest potential. I now feel ready and qualified to step into my next opportunity, eager to contribute to others and embrace a fresh mission and culture.”

-Marisa Judson, Soderquist Fellow and Project Coordinator, Milestone Leadership

At Milestone Leadership, we know leaders worth following are those who help team members build from the place of their own strengths, while recognizing and addressing areas that need development. They willingly trust their followers, giving ample room to stretch and grow—but offer meaningful and constructive feedback and the confidence of a soft place to land and regroup when things don’t go as planned.

Who saw and appreciated your potential enough to guide, shape and encourage you along your path? Thank them.

 

Marisa Judson joined the Milestone Leadership team as a Soderquist Fellow in 2017 and completed her MBA with an emphasis in Market Research and Consumer Insights at John Brown University in the spring of 2019. During her fellowship, she was instrumental in helping coordinate outstanding leadership experiences for hundreds of professionals, as well as managed a wide array of marketing responsibilities for the organization. Marisa will begin the next phase of her career as an account manager with Field Agent, strengthened with the healthy confidence and capabilities that have grown exponentially as a result of working with a team of people who immediately saw and cultivated her enormous potential.

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Topics: Women in Leadership, Soderquist Fellowship, Productivity, Women, Growth, Worth, Candor, Employee Engagement, Leadership, Honesty, Authenticity, Candidness, Tone at the Top, Advice, Management, Empowerment, Millennials, Values, Feedback, Coaching, Self Awareness, Boss, Company Culture, Tips, Success, Workplace, Teams, Milestone, Truth, Team Health, High Performance, Mentorship, High Performing Teams, Challenge, Criticism, Mentors, Learning, Powerful Influencers, Relationships, Values & Ethics, Employee Development, Personal Development, Creating Culture, Leader Worth Following, Communication, Gift

Minds are Like Parachutes: Best When Open

Posted by Milestone Leadership on May 9, 2019 8:57:27 AM

 

One irony of human nature is the tendency we have to believe everyone around us should be open-minded about our opinions and behaviors, yet so frequently we struggle with people who don’t think and behave the same way we do. On occasion, we encounter someone who demonstrates genuine openness to hearing new perspectives and is uninterested in qualifying everything as good or bad, black or white. Spending time around such a person can have an enormously positive impact, as it gives others tacit permission to express thoughts and capabilities without fear of being judged as right or wrong. 

This leadership story helps illustrate the value of having and encouraging an open mind:

“I was a 19-year old college freshman at a tiny liberal arts college, and I decided to take a public speaking course during a short winter term. The faculty was small, so some members covered a variety of subjects—and in this case we had a philosophy professor teaching us the topic.

“The class was made up of almost entirely traditional students, except for one single mom who seemed so much older than the rest of us (in reality, she was probably only in her thirties!) It was this woman’s turn to give her presentation, and part of the routine was for other class members to offer feedback at the conclusion of each speech. We took turns giving our suggestions, but as one member of the class was offering his not-so-constructive comments, the professor promptly interrupted him with this statement, “Be careful what you say. Have an open mind. If your mind is open, it leaves more room for the good stuff.”

“At the time, my professor’s remark didn’t seem all that profound. It was, though, and that guidance and management of the situation has literally stayed with me for decades. I realized her words were actually a kind, yet pointed, way of stopping unpleasantness in its tracks—and a simultaneous reminder that what we fill our heads with is a large determiner of what kind of person we will be. If we keep an open mind, we give ourselves the space to be positive and flexible to different ways of thinking. If we fill our minds with negativity, the likelihood is that we’ll behave in negative ways. I have been inspired by that simple statement and have called it to mind in countless situations over the years.”

-Laura Mabry, Manager of Corporate and Foundation Relations, University of Arkansas

A number of qualities are inherent to open-mindedness: continuous learner, curious spirit, knack for seeing things from fresh perspectives and respect for differing beliefs of others. People who authentically demonstrate these characteristics frequently have a special charisma and way of making those around them feel comfortable and confident.

At Milestone Leadership, we know open-mindedness is an important trait among leaders worth following. They inspire the best thinking, creativity and behavior in others. When followers are encouraged to be their genuine selves, the result is a greater degree of trust among team members, resulting in collective confidence and willingness to take calculated risks, communicate more effectively and bring their best efforts to the group.

Have you pulled the parachute ripcord for your team?

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Topics: Productivity, Growth, Candor, Motivation, Employee Engagement, Leadership, Honesty, Authenticity, Candidness, Tone at the Top, Advice, Management, Effectiveness, Reflection, Values, Feedback, Self Awareness, Boss, Company Culture, Tips, Emotional Leadership, Success, Workplace, Teams, Milestone, Truth, Team Health, High Performance, High Performing Teams, Dreams, Criticism, Powerful Influencers, Relationships, Values & Ethics, Personal Development, Creating Culture, Leader Worth Following, Communication

How a Hotel Chain Snagged a 96% Employee Approval Rating

Posted by Milestone Leadership on Mar 22, 2019 9:44:15 AM

 

There’s a list any company would be proud to find its name topping—the annual ranking of Fortune 100 Best Companies to Work For. This year’s list is full of variety, representing everything from tech companies to grocery chains, financial firms to telecoms. In the number one spot for 2019 is Hilton, rising considerably from #33 in 2018.

At Milestone Leadership, we know that defining and constantly reinforcing an organizational culture which embraces values that benefit both customers and team members is fundamental to a company’s success. To see a well-known company in the highly competitive hospitality industry (known for an annual turnover rate topping 70%) manage to consistently land on Fortune’s annual list, it made us stop to wonder what values Hilton’s leadership has instilled to cause a whopping 96% of its employees to report “this is a great place to work.

Hilton has made it easy for team members to remember the company’s values—in fact, they actually spell it out in the form of an acronym:

H        Hospitality       We’re passionate about delivering exceptional guest experiences.

I          Integrity           We do the right thing, all the time.

L         Leadership      We’re leaders in our industry and in our communities.

T         Teamwork       We’re team players in everything we do.

O         Ownership      We’re the owners of our actions and decisions.

N         Now                  We operate with sense of urgency and discipline.

Much could be said about any one of these solid core values, but because Hilton was ranked as the best place to work largely based upon what employees reported in a 60-question survey, we wondered what they were so positive about with regard to their work experience. This is what they reported:

98%   When you join the company, you are made to feel welcome.

97%   I’m proud to tell others I work here.

96%   I am treated as a full member here regardless of my position.

96%   When I look at what I accomplish, I feel a sense of pride.

96%   I feel good about the ways we contribute to the community.

So, what’s the secret sauce? Simply put, the company has committed fully to finding tangible ways over the past decade to treat every team member—regardless of role or pay level—as well as they treat the guests at their properties. The results are clear: team members bring their best selves to their jobs, which means improved service, growing profits and rising stock values for Hilton even as the overall hotel industry is experiencing increased competition from Airbnb and other short-term rental options.

One way Hilton has shown employees they’re valued has been to implement programs that directly benefit team members at every level. Back-of-house spaces like break rooms have been renovated to look and feel as special as the spaces designed for guests. Hilton also allows employees to stay at its properties around the world at steeply discounted prices, a benefit that is coveted by team members and has allowed many to fulfill lifelong dreams. Yet, the company recognizes that beautiful facilities and travel accommodations can feel pretty empty unless there is a constant commitment to hiring managers who can inspire the best from their teams every day. Hilton seeks to find leadership talent who treat direct reports as equal peers; the expectation is that this degree of positive interaction and support starts in the C-suites and cascades outward.

Ultimately, Hilton recognizes the importance of building and retaining a network of leaders worth following who are empowered to act in accordance with the company’s stated values. The result is loyal, engaged people who are recognizing their greatest potential on the job.

It surely feels good to be #1.

 

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Topics: Productivity, Growth, Living Your Values, Employee Engagement, Leadership, Tone at the Top, Advice, Management, Empowerment, Effectiveness, Reflection, Values, Self Awareness, Passion, Organization, Company Culture, Success, Intentionality, Experience, Workplace, Teams, Milestone, Truth, Team Health, Top Down Leadership, High Performance, Purpose, High Performing Teams, Recognition, Learning, Relationships, Values & Ethics, Personal Development, Creating Culture, Leader Worth Following, Communication

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