Milestone Blog

Lead Like a President (No Politics Necessary)

Posted by Milestone Leadership on Jul 3, 2019 11:08:38 AM

As we celebrate our nation’s independence, it brings to mind the kinds of leaders who helped to create and sustain the ideals of the United States of America. Political parties and individuals who rise in influence through the processes of our democracy can be extremely polarizing, yet it is important to remember that leadership of a place so vast, diverse and powerful as our nation is an unimaginably complex and Herculean task.

The tone of good leadership and consistent actions to reinforce it must come from the highest levels of any organization—but these qualities are relevant to all of us, regardless of our personal or professional roles. Here are six quotes from past United States Presidents that are as true now as the day they were spoken, and serve inspiration for qualities of leadership to which we should all aspire:

1) "It's amazing what you can accomplish if you do not care who gets the credit." - Harry S. Truman

The power of not taking credit is often underestimated. When leaders and peers openly take joy in the accomplishments of others and demonstrate the satisfaction of seeing team members achieve goals or spark innovation, the results can be highly motivating within an organization. People want to work harder when they know they are appreciated and the value of their contributions are celebrated.

2) "The only limit to our realization of tomorrow will be our doubts of today." - Franklin D. Roosevelt

Constant self-doubt can quickly derail leadership. It’s important to recognize that while self-awareness and ongoing evaluation of how we’re doing is key to growth as leaders, it is equally important to remember that rising to a place of leadership comes about because of recognized capabilities and skills. Make informed decisions and take actions with confidence, look for peers to offer validation, and reflect occasionally on past successes that might have once seemed unattainable.

3) "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams

When a leader gives others the chance to dream, they are offering team members the power to determine how tomorrow can be better. Aspirational thinking generates fresh solutions, new products, improved services and a healthier work environment. Encouraging others to learn more shows a belief in the value of knowledge and the impact of personal and professional growth—which in turn builds loyalty and confidence. Leaders who inspire others to do more are delegators who are ultimately communicating the belief that their teams are competent, productive and meet high standards. Team members who are guided to become more are able to grow in their abilities and talents, benefiting themselves and the organization as a whole.

4) “Do what you can, with what you have, where you are.” - Theodore Roosevelt

Successful leaders are able to assess and capitalize upon what they do have, rather than focus only on what they need. Regardless of resources, time and circumstances, there are always ways to make an impact at any stage of an organization’s lifecycle. The best leaders look for how to take the current state to the next level, ultimately growing in strength, improving the status quo and earning increased resources over time.

5) “There are men and women who make the world better just by being the kind of people they are. They have the gift of kindness or courage or loyalty or integrity. It really matters very little whether they are behind the wheel of a truck or running a business or bringing up a family. They teach the truth by living it.” - James Garfield 

Leaders exist in every role or capacity and have the potential to influence and inspire others. Living one’s values through steady, consistent actions and words is powerful. It is important to not only cultivate and exhibit our own gifts in ways that support others, but to also recognize the capabilities and contributions of others—no matter where they may be.

6) "Whenever you do a thing, act as if all the world were watching." - Thomas Jefferson

We never know who we may inspire and encourage, or who we may disappoint and disillusion. The strongest leaders understand that every action has consequences and we are solely responsible for the attitudes and actions we perpetuate. Leading with kindness and unwavering ethics will never fail a person, even in the face of difficulty or crisis.

Our team at Milestone Leadership has the honor of growing and guiding leaders worth following, and we are inspired every day by the actions and accomplishments of those we serve. We know it’s not necessary to be at the very top of an organization—or a nation—to make an impact.

What is at the heart of great leadership is just that: HEART.

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Topics: Professional Development, Productivity, Growth, Initiative, Living Your Values, Motivation, Employee Engagement, Leadership, Honesty, Candidness, Tone at the Top, Advice, Management, Empowerment, Effectiveness, Reflection, Values, Feedback, Boss, Organization, Company Culture, Tips, innovation, Emotional Leadership, Success, Organizational Change, Intentionality, Workplace, Teams, Change Management, Milestone, Sacrifice, Team Health, Heart, Vision, Change, Problem Solving, Legacy, High Performance, Bravery, Aspirations, High Performing Teams, Dreams, Courage, Challenge, Strategy, Learning, Powerful Influencers, Relationships, Values & Ethics, Practical Tips & Tricks, Employee Development, Personal Development, Creating Culture, Leader Worth Following, Communication, Affirmation, Service

Leaders in the Trenches: Unexpected Influencers

Posted by Milestone Leadership on Jun 27, 2019 10:15:00 AM

Sometimes the most influential leaders step up not because position demands it, but because it’s the right thing to do even when the path ahead is foggy and feelings of uncertainty about how to proceed are intense. On occasions when a person unexpectedly comes forward to do more than is required, it can reveal his or her true capabilities and worth. Leading during crisis or upheaval takes commitment, flexibility and heart—and the outcome can mean big wins for the organization, as well as individual team members.

“Not long ago, I was working as an associate on a team that was enormously impacted by a major organizational transition and realignment. Our group significantly decreased in size, we lost our manager and had no direction or strategy for how to move forward in the new reality. Needless to say, the situation was scary and very uncomfortable. We all well understood that the financial stakes were really high, but our group felt completely lost and disconnected.

“At a point when we were feeling especially insecure, one of our accounts receivable analysts, Wayne Johnson, stepped forward to say he would be willing to volunteer to assist the team. An individual contributor without a team of his own, Wayne said he would be happy to stand in temporarily as someone to report to if anything was needed. His ultimate actions and commitment to the team, however, resulted in a much greater impact than we initially expected.

“Wayne took it upon himself to deep dive into our processes and figure out what needed to be done within our new organizational climate. Recognizing our roles were evolving and had to adjust to meet the changing needs of the business, he tested and reshaped our processes multiple times according to what was required, as well as what felt correct for the wellbeing of the business and our customers. His influence ensured we were able to keep things moving correctly.

“Yet, as much as he helped keep our team on track during an uncertain time, Wayne’s influence actually had a much larger impact on me personally. He recognized I was determined to learn and trusted me to take ownership in my role and run with it, all the while pushing me to expand my abilities and improve where I could do – and be – better. His consistent actions, unwavering encouragement and gentle guidance allowed me to be successful and gain visibility. My resulting growth and development led to my receiving a promotion.

“Wayne’s own drive and determination, combined with his openness, honesty and servant leadership mindset is inspiring. He pushed me to participate in more activities, resulting my pursuit of a graduate degree and participation in a Milestone Leadership experience. Both endeavors opened my eyes to the possibilities of how I, too, can lead. Having recently completed my MBA, I have been reflecting back on what helped me achieve this monumental goal. Wayne’s leadership and dedication to helping others to grow to their desired potential is at the pit of the fire that fueled my success.

When I see Wayne, I always try to thank him for the opportunities and drive he gave me. He would say, ‘It’s all you…you did the work,” but I know his kind insistence that I could achieve more really made the difference. I know now that leadership is a mindset, not just a position. I’m actively looking for ways I can make a difference, offer solutions and be the kind of inspiration Wayne has been for me.”

Melanie Suber, MBA—Lead Business Analyst – Post Audit, Genpact

At Milestone Leadership, experience tells us that anyone can step up as a leader, whether they hold the title on an org chart or not. Here are some ways to be a leader worth following, even if you’re not the one “in charge:”

  1. Look for gaps in processes or procedures that, if resolved or improved, could make everyone’s jobs easier. Take the initiative to suggest changes and help communicate or clarify what comes next.
  2. Be observant of where coworkers are struggling or feeling overwhelmed, and offer assistance. Don’t wait until a situation is critical; offer a hand.
  3. Set the tone for how you want team members to feel and behave toward you and each other. Establish a personal reputation for being welcoming, responsive and encouraging—and work to reinforce that same behavior within your group.
  4. Look for tasks that may be overlooked or going undone because others say, “That’s not my job.” Step in to carry a bit of extra weight when appropriate, even if it’s not explicitly spelled out in your job description.
  5. Pull up out of the weeds and look into the future. Rather than focus every moment on the to-do list for today, regularly consider and talk about what is ahead and develop an attitude of optimism and vision.
  6. Think beyond yourself and only what concerns you. Envision what is best for everyone and work to implement it. What’s good for the group will ultimately benefit each individual.
  7. Teach others. If you know how to do something well, share the wealth and improve your team’s overall capabilities by expanding the knowledge of your peers.
  8. Give credit and offer praise where it’s due. Not only acknowledge to a peer that you’ve noticed their achievement or great work—also take the time to tell their manager.
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Topics: Women in Leadership, Determination, Professional Development, Productivity, Growth, Initiative, Candor, Living Your Values, Motivation, Employee Engagement, Leadership, Honesty, Candidness, Tone at the Top, Advice, Management, Empowerment, Effectiveness, Reflection, Values, Feedback, Boss, Organization, Company Culture, Tips, innovation, Emotional Leadership, Success, Organizational Change, Intentionality, Workplace, Teams, Change Management, Milestone, Sacrifice, Team Health, Heart, Vision, Change, Problem Solving, Legacy, High Performance, Bravery, Aspirations, High Performing Teams, Dreams, Courage, Challenge, Strategy, Criticism, Learning, Powerful Influencers, Relationships, Values & Ethics, Practical Tips & Tricks, Employee Development, Personal Development, Creating Culture, Leader Worth Following, Communication, Affirmation, Service

A Millennial’s Perspectives on Leadership

Posted by Milestone Leadership on Mar 7, 2019 11:30:49 AM

 

Leaders worth following know their greatest influence and capabilities evolve as a result of consciously internalizing and applying a lifetime of experiences, both personal and professional. Some lessons arrive in the form of epiphany moments, out-of-the-blue realizations that render certain things crystal clear. Other lessons come about more slowly—through formal education or by learning to identify patterns and actions over time that begin to inform how best to guide and support others.

We have the honor of observing people at various career stages learn and grow in an array of settings. A particularly special group, the Soderquist Fellowship program, brings us new talented students each year who work with Milestone Leadership as project coordinators while pursuing their Master’s degrees at John Brown University. These bright individuals learn an enormous amount through applied academics and constant exposure to executives who are leading corporations and nonprofits at the highest levels. And the truth is, our seasoned professionals learn just as much from working with these students—and are inspired and invigorated by their enthusiasm, passion and idealism.

One of our Soderquist Fellows, Meaghan Ranz, successfully completed the program and earned her MBA in Organizational Behavior. She then stayed with Milestone for an additional year to work as a fulltime special projects coordinator. Meaghan is moving on to follow her passion for social work and to support efforts to help abused and neglected children, but pursuing new avenues does not lessen her love for what she has gained through her time with Milestone Leadership. We asked Meaghan to share a bit about what she has learned from supporting, observing and interacting with an array of leaders over the last few years.

Why did you initially decide to apply to become a Soderquist Fellow?

In 2016, I had just graduated with my undergraduate degree in family and human services (social work) and a minor in management. During my senior thesis and throughout college I was struck by how stretched thin nonprofit leaders and their organizations are. Many of the leaders we interviewed did not have enough time, resources, or training to strategically think about their organization or leadership. Several did not know if their organization was successful because data and feedback was not a luxury they had. This began my passion to understand the foundation of what makes a business and leader successful. I so desired to spend time gaining the education, skills, and training that would empower me when it was time to head back into the world of social services. 

What did the experience teach you about yourself on a personal level?

I am a completely different person now than I was before I started the fellowship, in the best way possible. My experience in the fellowship was something like a pressure cooker. I was challenged, given incredible responsibility, and treated like a professional. At the same time, the ingredients to succeed were all there, and the support from my team and our partners was amazing. Even in the most challenging times, I knew people had my back. In the end, I am loving the person I became through the process! I trust quickly, pursue excellence, view my teammates like family, desire to improve, do not put as much pressure on myself to be perfect, and feel much more confident walking into a difficult and stretching next role. The fellowship program has formed me into someone who knows her limits and isn't afraid of healthy boundaries—but also someone who is ready to break down barriers (with help!) and seek the type of professional and personal life that is worth following.

What professional skills did you gain from your time as a Fellow and through Milestone Leadership?

This list goes on and on! I gained incredible professional experience including but not limited to: written and verbal communication, networking with a wide range of leaders across industry lines, confident humility, continuous feedback loop with supervisors and teammates, leading meetings, strategic direction and execution, time management, delegation, reflection. Truly, I could keep going! The fellowship provided me with a framework to view leadership and my role, professionally and personally, as so much more than simply showing up and completing tasks. It has been about asking the difficult questions and beginning my journey of becoming a leader worth following

What would you encourage other 20-somethings to do which you believe could make the greatest impact on their professional futures?

Be vulnerable. Don't be afraid to not know all the answers: In the last year, about 80% of my job consisted of things I have never done before. I found that it is so important to first ask the question "What do I want this to look like once the problem is solved?" Then I bit the bullet and walked into the offices of many superiors and peers, as prepared as possible, but still saying something like, "I'm not even sure if I'm asking the right question or language around this...but here is how I understand it to the best of my ability. But you are the expert and I'm ready to learn so that we can tackle this problem together!" I was amazed at how much I learned, how quickly I grew, and the trusting relationships I built along the way with incredible people! I do not have the answers...not even a little bit! But I am creative and resourceful and not afraid to ask for help. We are better together!

Get to know yourself: Some of the most important moments in the past few years have not been working in professional environments...don't get me wrong, those have been great! But the best has been the lunches, coffee dates, counseling sessions, and meetings with people who help me reflect and get to know myself. Why do I do what I do? What informs my choices? How do I react when under stress? What do I value? These are the reflections that make real change. These questions help me know who I want to become and remind me that I'm not alone!

What will you miss most?

The people, absolutely! Our team shows up in trials and celebration, and they are some of the most supportive people I've ever met. I will be forever grateful for the role they've played in my life and professional journey. I'll especially miss having to make a nerf basketball shot before I leave the office...because it usually took at least 15 minutes. Ha!

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Topics: Professional Development, Growth, Candor, Leadership, Honesty, Authenticity, Candidness, Advice, Empowerment, Reflection, Career Building, Values, Feedback, Success, Experience, Workplace, Milestone, Truth, Purpose, Mentorship, Role Models, Mentors, Learning, Relationships, Values & Ethics, Personal Development, Creating Culture, Leader Worth Following, Service

"Thank you, Uncle Bob." - A Nephew's Leadership Tribute

Posted by Milestone Leadership - Alex Cornett on Feb 28, 2019 8:42:02 AM

 

I bet you have someone like this in your family.  You know, that one person the whole family informally looks to and looks up to.  The one who appears to be the rock, the anchor in turbulence and maybe even the first in the conga line at family get-togethers.  That was my Uncle Bob.  He owned a cabinet shop and it seems at some point everyone in the family worked there.  I think Uncle Bob carried a heavy burden to make sure our whole family was cared for, even though he was never formally given that role.

It was exceptionally hard when I heard this past week that he had passed away.  I headed down for the memorial service and had the privilege to share many of my thoughts and recollections with those gathered to mourn and celebrate his life.  He was a leader worth following in the truest sense.

At Milestone Leadership, I have the opportunity to coach, train and mentor many great leaders from industries and organizations all over the country.  One conversation we frequently have is about legacy.  You see, for many, legacy means  to them what people will say about them when they have passed, or what they might have written on their tombstone.  It is a very normal but self-focused perspective when you think about it.  For these leaders, I try to reframe that perspective. 

In light of --and in honor of Uncle Bob--I would also like to maybe reframe the concept of "legacy" for you. 

Legacy is not living so people will "say" great things about you at your memorial.  Legacy is living and impacting lives in a way that extends well beyond the span of your own life.  Legacy is happening now and always.  It is in real time and occurs in every choice.  Legacy is not about what people will “say” about you, nor is it just your physical offspring; it is about how they feel or what they DO because of you.  Legacy, therefore, lives beyond your physical existence, whether good or bad.

With that reframing, I want to tell you about Uncle Bob's legacy. 

  • I am better at family because of Uncle Bob.
  • I am a more loyal person because of Uncle Bob.
  • I am a harder worker because of Uncle Bob.
  • I have a better perspective on what excellence looks like because of Uncle Bob.
  • I know how to better show unconditional love because of Uncle Bob.
  • I know what it looks like when someone takes what is already great within himself or herself and allows personal transformation meant even more for the sake of others.

 

See you soon Uncle!

 

Alex Cornett
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Topics: Professional Development, Growth, Candor, Leadership, Honesty, Authenticity, Candidness, Advice, Empowerment, Reflection, Career Building, Values, Feedback, Success, Experience, Workplace, Milestone, Truth, Purpose, Mentorship, Role Models, Mentors, Learning, Relationships, Values & Ethics, Personal Development, Creating Culture, Leader Worth Following, Service

Three Reasons Why Mentoring Someone Isn’t “All About Them”

Posted by Milestone Leadership on Feb 21, 2019 11:00:12 AM

 

If you were to find yourself feeling a bit reflective about your career and paused to consider what had the greatest impact on your successes along the way, it’s likely some key people would come to mind. The relationships you had with these individuals may have varied in formality, but you could likely describe very specific ways they affected your development professionally, personally or both. These people were your mentors, regardless of whether it was intentional and formalized or not; their influence helped bring you clarity, inspiration, confidence and knowledge.

As you envision these people, did you ever stop to consider that their acts of providing guidance actually helped them grow along with you? Here are three ways you can improve your own leadership capacity by actively giving the benefit of your experience to someone else:

  1. Serving as an effective mentor means you’re making a commitment to offer honest feedback and constructive criticism. Providing this in a way that actually builds a mentee’s capacity requires diplomacy and a solid understanding of what the mentee truly needs—which comes only through observation and active listening. Leaders aren’t necessarily born with this skill set, but making a conscious effort to really support another person’s growth by taking the time to learn about them and offer meaningful guidance can have the added benefit of honing the mentor’s own listening and communication skills. The self-awareness that results from understanding the impact of your words on another person is valuable in literally every relationship you have, personally and professionally.
  2. Necessary components of any mentor-mentee relationship are honesty and trust. These elements are also absolutely critical to high performing teams—and must be continuously cultivated and nurtured by leaders. Not everyone arrives at a point of open honesty and a place of trust in the same way or at the same time, but serving as a mentor can help leaders who struggle with this by allowing them to let down some of their barriers to expose their own vulnerabilities. Many of the best life and work lessons are learned through mistakes and missteps, and when you can share your own fallibilities with honesty and humility, you inspire the kind of trust that allows others to feel they can be authentic with you.
  3. Offering guidance to another person based upon your own experience requires self-reflection. Leaders frequently find themselves pressing ever-forward without pausing to think subjectively about their own personal and career paths—where they went right or how they could have done things better for themselves or for others. As a mentor, imparting what you’ve learned through your own experiences allows you the opportunity to revisit your own past, an important step to securing a better future. Sharing your path with another person can actually reveal things you might not have otherwise considered about yourself, and offer you the chance to improve or even altogether change your future course.

At Milestone Leadership, we believe leaders worth following understand the impact of sharing their own past experiences with transparency and intention. By revealing ourselves to others, we come to understand our own behaviors and contributions in ways that help us to be stronger future leaders.

 

Kelly Hale Syer
Associate
Milestone Leadership

 

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Topics: Talent, Professional Development, Growth, Candor, Transferable Skills, Leadership, Honesty, Authenticity, Candidness, Advice, Empowerment, Reflection, Career Building, Values, Feedback, Company Culture, Success, Experience, Workplace, Milestone, Truth, Story telling, High Performance, Purpose, Mentorship, High Performing Teams, Transparency, Role Models, Criticism, Mentors, Learning, Relationships, Values & Ethics, Employee Development, Personal Development, Creating Culture, Leader Worth Following, Communication, Affirmation, Service

"Love" in the Office

Posted by Milestone Leadership on Feb 14, 2019 1:00:52 PM

 

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Topics: Leadership, Reflection, Heart, Relationships, Values & Ethics, Personal Development, Leader Worth Following, Communication, Affirmation, Service, Gift, Five Love Languages, Love

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